Shipping & Delivery Policy — Skyzone Electronics


Effective Date: September 26, 2025

Skyzone Electronics (“we”, “us”, “our”) is committed to providing reliable, transparent, and timely delivery of all orders. This policy explains order processing, shipping methods, delivery timelines, costs, and customer responsibilities for all purchases made online at https://skyzoneelectronics.co.ke or in-store requiring delivery in Kenya.

1. Scope

This policy applies to all products sold by Skyzone Electronics to end customers in Kenya.

2. Delivery Coverage

  • Nationwide delivery across Kenya via direct service or licensed courier partners

  • Same-day or next-day delivery may be available within Nairobi and surrounding areas

  • Deliveries outside Nairobi may vary depending on courier network and location

3. Estimated Delivery Times

  • Nairobi: 1–2 business days

  • Other major towns: 2–4 business days

  • Remote areas: 3–7 business days

Delivery times are estimates. Delays due to courier issues, weather, security, or public holidays may occur, but we assist in resolving them.

4. Shipping Costs

  • Charges are calculated at checkout based on location, product weight, and size

  • Nairobi: Flat delivery fee applies

  • Outside Nairobi: Courier rates apply as determined by the service provider

Delivery fees are non-refundable unless the delivery error is our fault (e.g., wrong or defective item).

5. Order Processing

  • Orders are processed after payment confirmation

  • Orders placed before 12:00 PM are usually processed the same day

  • Customers receive confirmation emails with purchase and delivery details

6. Order Tracking

  • Customers will receive tracking information or a delivery confirmation call once the order is dispatched

  • Tracking support is available through Skyzone Electronics directly

7. Delivery Terms

  • Deliveries are made to the address provided at checkout. Please ensure accuracy

  • If unavailable, the courier may attempt re-delivery or arrange collection at a nearby office

  • Risk of loss or damage passes to the customer upon delivery confirmation

8. Failed Deliveries

  • Orders may be returned if delivery fails due to incorrect address or repeated failed attempts

  • Additional fees may apply for re-delivery

9. Contact Information

For shipping or delivery enquiries:

  • Phone: 0717 480 707

  • Email: info@skyzoneelectronics.co.ke

  • Address: Skymall Building, Gaberone Road, Nairobi, Kenya

We aim to respond within 48 business hours.

10. Policy Updates

We may update this policy to reflect changes in operations, courier arrangements, or legal requirements. The version on our website carries the effective date.