Privacy Policy — Skyzone Electronics
Effective Date: September 26, 2025
Skyzone Electronics (“the Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, visitors, and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website https://skyzoneelectronics.co.ke, shop in-store, or interact with us through other channels.
1. Summary
Skyzone Electronics only collects information necessary to process orders, provide services, and communicate with you. We do not sell your personal data. Marketing communications are only sent with your consent, and you can opt out at any time.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email, billing and delivery addresses.
Payment Information: Processed securely via our payment partners; card details are never stored.
Order Information: Products purchased, order history, and delivery records.
Technical Data: IP address, browser type, device information, and cookies for website functionality and analytics.
3. How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Improve our website, services, and product offerings.
Send order confirmations, receipts, and updates.
Send marketing communications only with your consent, which you can opt out of at any time.
4. Sharing of Information
We do not sell or rent your personal data. We may share information with:
Trusted service providers, such as payment processors, delivery partners, and IT support.
Manufacturers or authorized service centers for warranty claims.
Legal or regulatory authorities as required by law.
5. Cookies & Tracking
Our website uses cookies and third-party tracking technologies, including Google Analytics and Facebook Pixel, to:
Remember your preferences.
Enable secure checkout.
Measure website performance and marketing campaigns.
You can disable cookies in your browser settings, but some website features may not work correctly.
6. Data Transfers
Some service providers may store or process your data outside Kenya. We ensure such transfers comply with applicable data protection laws.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data. All payments are handled via verified payment gateways, and our website uses SSL encryption. While no system is completely secure, we work diligently to safeguard your information.
8. Customer Rights
You have the right to:
Access personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of personal data, subject to legal or contractual obligations.
Withdraw consent for marketing communications at any time.
9. Data Retention
We retain personal data only as long as necessary to:
Fulfill your order and provide related support.
Meet legal, tax, or warranty obligations.
After this period, personal data is securely deleted or anonymized.
10. Links to Other Policies
Please also review our:
These documents complement this Privacy Policy and outline your rights and our responsibilities.
11. Third-Party Links
Our website may link to external websites, including manufacturers and delivery partners. We are not responsible for their privacy practices.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in operations, legal requirements, or service providers. Updates will be published on this page with a revised effective date. Continued use of the website after updates indicates acceptance of the revised policy.
13. Contact Information
For privacy-related questions or requests, contact us:
Phone: +254 717 480 707
Email: info@skyzoneelectronics.co.ke
Address: Sky Mall, Gaberone Road, Nairobi, Kenya